PRIVACY POLICY

At The Pilates Station we are passionate about providing a welcoming, nurturing and safe experience in our studio, We also respect your privacy and data security while you use our website. In line with the changes to EU law on data protection that came into effect on 25/5/18, we have updated our Privacy Policy.

These changes include explaining to you in more detail how we use your information, including your choices, rights, and controls. Your use from that day on will be subject to the new Privacy Policy. In particular, we want you to know that we respect your privacy and the security of your personal data. We will not sell, rent or trade email lists with other companies and businesses for marketing or other purposes.

In this Privacy Policy, we’ve provided information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. We have also included information on your rights with regard to your data and in particular how you can request access to it, how long we are allowed to keep it and when we must delete it.


What Data We Collect


The personal data we collect from you includes: 

  • Questions, queries or feedback you leave, including your email address if you contact Ipilateselite.co.uk

  • Your email address and subscription preferences when you sign up to our email alerts

  • Your contact phone number you provide and address details

  • Your medical details provided through the health questionnaire in order for you to participate safely in our classes

  • Your job details if you provide them on your health question

  • Any goals stated or preference for classes stated on the health questionnaire

  • Consent for allowing a student to observe a class you are attending if you have given this consent.

  • The contact details of the person you nominate as your emergency contact person, the phone number, name, email address, personal address

  • Which classes you attend in our studio and when you attend them

  • Your purchase history of classes and products

  • Your questionnaires in relation with Goal planning

Why We Collect Your Data

We do this to help make sure that all Pilates practitioners and instructors that work in The Pilates Station, have the correct and relevant information to ensure you are in the best class for your needs and in a safe effective exercise environment.

 

We collect the information so we can:

  • Ensure you are attending the best class for you

  • Keep up to date with our customers needs and tailor classes and the timetable to suit this

  • Provide a service that is efficient to the personal needs of our clients

  • To develop as a small business

  • To improve the site by monitoring how you use it

  • Gather feedback to improve our services, for example our email alerts

  • Respond to any feedback you send us, if you’ve asked us to

  • Send email alerts to users who request them

  • Allow you to access The Pilates Station services and make transactions

  • Provide you with information about local services and special offers if you want it

  • Send out our monthly newsletter with community news if you want it



How Your Data is Stored and Secured


We share your data with our website host on the WIX.com platform who we also use as our main booking and payment site. Your data will be processed on Wix in order to provide an online booking and payment service. This is a safe secure established system.

Our website is hosted on the WIX.com platform. WIX.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through WIX.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix.com have their own data privacy policy that you can view on their website. Our web-developer, Pollinate Create, has a link on our website and is covered by their own privacy policy.

 

Children's Privacy Protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.


Cookies
 

Our website uses cookies to give our visitors the best, most personalised user experience. You will be asked if you accept our use of cookies when you visit our website and provided with more detail on this should you need it.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime. 


How Long We Keep Your Data
 

We will only retain your personal data for as long as it is needed for the purposes set out in this document and/or the law requires us to. In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.

Your Rights

 

You have the right to request: 

  • information about how your personal data is processed 

  • a copy of that personal data 

  • that anything inaccurate in your personal data is corrected immediately

    You can also: 

  • raise an objection about how your personal data is processed 

  • request that your personal data is erased if there is no longer a justification for it and ask that the processing of your personal data is restricted in certain circumstances.


Changes To This Policy
 

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, The Pilates Station will take reasonable steps to let you know. 
 

If at any time you wish to stop receiving emails from us you may do so by unsubscribing from our mailing list. If you would like us to stop using your data, please contact Helen Wragg, Studio Owner at info@ipilateselite.co.uk

Privacy Policy updated: 04/01/2021