TERMS & CONDITIONS

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages.

Please be aware that The Pilates Station may alter the information on its web site from time to time. The Pilates Station shall have no liability arising from the use by any party of the information on this web site. The Pilates Station does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. The Pilates Station exclude all liability for contamination or damage caused by any virus or electronic transmission.


By booking a class or studio session with The Pilates Station you are agreeing to the terms and conditions as set out below. We want you to enjoy and benefit from your Pilates classes. The terms and conditions below are set out to help you do this and to safeguard our classes. By booking a Pilates you will receive from us:

 

  • Expert experienced teaching from fully qualified Pilates teachers and practitioners.

  • Limited class sizes and the choice of 4 to 5 people per class

  • The benefit of our courtesy makes up class Vimeo link.

  • Full equipped studios.

  • Access to live stream online classes and workshops.

 

Payments, Cancellations & Refunds for Equipment Sessions in the Studio.Private 1-1 Sessions and Duets

  • Bookings made through our Wix Scheduling site are final, no refunds or exchanges can be given, so please be sure of your purchase.

  • Your monthly subscription will automatically be taken out on the day you set it up. This will continue until you cancel this via the Wix site or app. If you cancel within the month or after a payment has been taken no refunds will be given.

  • Your studio session is not confirmed until we have received payment from you. Your monthly pass starts from the date of purchase and is renewed every month.

  • Your cost is worked out over 12 equal payments every month, you are purchasing 45 classes that will be used throughout the year. If you have chosen a two a week class you will be credited 90 classes to be used throughout the year. The year starting on the first day of purchase.

  • If you have purchased an online pass please refer to more details in the online section written in this document.

  • If for any reason you do not attend your weekly class, don't worry you have 7 weeks out of the year that you have not been charged for. 2 of these weeks will be counted towards the Christmas closure. If you are absent for more days, then we will send you a make up session via Vimeo.

  • All classes, once booked, are non-refundable, non-changeable and not transferable to another person.
    You can decide to stop your monthly payment at any time. You need to cancel your subscription seven days before it is due otherwise you will be charged.

 

Cancellation Policy

 

How to cancel; Please inform your teacher.

 

 

COVID TERMS
 

In the event that any bubble is closed down due to COVID then all classes will be sent to you either via Vimeo or if well you will be able to join a live stream class.

Private and 1-1 sessions will be automatically transferred to online for the period of isolation. You will receive your session through a live zoom link or through Vimeo. This can be discussed by your teacher at the time.  We will guide you fully through the set up.

COVID -19 POLICIES AND PROCEDURES

 

Please note this important COVID-19 information:

  • If you are feeling unwell or are showing any symptoms of Covid-19 please cancel your appointment immediately and let us know.

  • If you arrive with noticeable symptoms, you will be refused entry and asked to leave.

  • If you have been unwell, please allow at least 7 days with no symptoms before returning to the studio and confirm clearance from the COVID Medical Officer before returning.

  • Clinically extremely vulnerable individuals or those continuing to live with anyone deemed clinically extremely vulnerable should follow government guidelines.

  • If you become symptomatic whilst at the studio, you must leave the venue immediately and if safe to do so, without touching anything or coming into close contact with anyone.

  • If you become unwell after leaving the studio, you must inform us immediately on 07788702622 so we can follow our inhouse tracing procedure.

  • The studio is temporarily limited to a maximum of 4 individuals in a gym session at any one time and private 1-1 sessions due to social distancing requirements.

  • Face covering are compulsory for our setting but may be removed once you are behind your screen in your designated area. Please wear a face covering to arrive and to leave.

  • Please do not bring food or personal belongings into the studio other than your own water bottle and small handbag.

  • Socks must be worn at all times.

  • Please arrive on time and if required, please wait outside the studio by the door whilst maintaining social distancing until called in.

  • You will be asked to complete a consent form stating you are well in order to enter the studio.

  • Please follow the teacher’s instructions, with cleaning procedures and when entering and moving around the studio.

 

Our COVID-19 Risk Assessment can be found in the studio and online.

 

If You do need to cancel your session due to Covid. We will send you a link to take part in any of our online live stream classes. If you need to rest, we will send you a class through Vimeo email so you can make up your class when you are well enough to do so.

UK COVID-19 Risk Assessment can be found in the studio or online

 

Privacy & Security Policy

 

Commitment To Data Security

 

Your personally identifiable information is kept secure. Only authorised employees have access to this information. All emails and newsletters from our site allow you to opt out of further mailings that you previously opted in to.

The Pilates Station will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

 

Privacy Policy

 

This privacy policy sets out how The Pilates Station uses and protects any information that you provide. The Pilates Station is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

The Pilates Station may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This updated policy is effective from 4/01/2021

 

How We Collect Information

 

  • Online – We use an automated booking system through Wix. 

  • At The Pilates Station – you will be asked to complete a form when you arrive to your first session which requests relevant health information in order for us to provide our service.

  • You will be given an option to have a fitness and posture screening

  • You will be given the option to fill out the mind and wellbeing questionnaire

 

What We Collect

 

  • Name

  • Contact information including phone and email address

  • Home address

  • Relevant health information

  • Contact preferences

  • Posture photos and assessment sheets

  • Record of movement goals

  • Mind and wellbeing information

 

What We Do With The Information

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • Assess and develop a personalised training plan

  • Internal record keeping.

  • Goal setting and progression

  • Delivering a relevant session to support your whole needs

  • Refer on to relevant practitioners if needed

  • We may use the information to improve our products and services.

  • Guide you to the best teacher and sessions for your personal needs

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided based on your selected preferences.

 

Security

 

The Pilates Station is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

Cookies


Our website uses cookies to give our visitors the best, most personalised user experience. You will be asked if you accept our use of cookies when you visit our website and provided with more detail on this should you need it.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime. 


How Long We Keep Your Data


We will only retain your personal data for as long as it is needed for the purposes set out in this document and/or the law requires us to. In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.

 

Links To Other Websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling Your Personal Information

 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the unsubscribe link at the bottom of our emails.

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

You may request details of personal information which we hold about you.

If you believe that any information, we are holding on you is incorrect or incomplete, please inform us as soon as possible.

 

ONLINE CLASSES

 

  • If you are unsure as to what type of class would be suitable for you please contact the studio.

  • Please note our online group classes are not suitable for anyone who has not been signed off by a medical professional following injury, or other health issues which may affect your ability to exercise. The Pilates Station will not be held responsible for any injury following our online sessions.

  • Individuals are responsible for themselves and need to skip or modify exercises as necessary. These will be given by your teacher during class.

  • It is your responsibility to notify the teacher of any changes to health before taking part in class.

  • You need to complete a Health questionnaire before taking part in class.

  • Classes are taken at your own risk.

  • Payments are collected monthly through a subscription and can be cancelled at any time. Refunds will not be issued for any monthly pass that has been cancelled halfway through the agreed month. You can cancel your subscription in your account online or by contacting the studio directly.

  • Please ensure you have enough space to move safely, so that nothing will obstruct your movement.

  • Please notify your teacher if you are not attending class.

  • Please notify your teacher if you haven’t received your invitation link.

  • New clients are advised to take part in our beginners’ workshop, available for purchase through our website. This will be sent to you through Vimeo.

  • Please wear fitted clothing that you can move comfortably in and clean socks. It is best to tie long hair back and not wear jewellery.

  • Please log in five minutes before class begins.

  • Group classes will normally, though not always, be taught by the named teacher. The Pilates Station reserves the right to substitute teachers as needed.

  • All classes last 45 minutes.

  • We do not take responsibility for your internet connection should it go down before or during classes.

  • Your class link will be sent to you an hour before start, it is your responsibly to save this to enable you to join the class. If you have not received the link, you must ensure that you have communicated this to the teacher at least 15 minutes before the lesson starts so it does not interrupt the class.

  • Vimeo links will be emailed to you. These are password protected and should not be shared with anybody else. This helps protect the business and teacher privacy.

Studio Guidelines

 

  • Should you be provided with your own small equipment kit to use in the studio, and for home classes, you will be responsible for the cleaning and sanitising of this equipment after and before class. Any equipment provided that is lost, or damaged with misuse, will be chargeable.

  • You will be responsible for wiping down large equipment before and after class using the cleaning equipment that is provided at the studio.

  • You will need to bring your own water bottle and drink and arrive ready to move there will be no changing areas during these Covid restrictions.

  • You will need to bring a small bag to put your outdoor shoes and coat in, whilst in the studio you will be asked to leave these outside the studio entrance. You will need a small bag to put valuables in that can be bought into the studio space.

  • Clients are requested to wear exercise clothing that is free from any zips.

  • We ask customers to wear clean socks at all times. No Shoes are allowed to be worn in the studios.

  • You understand that The Pilates Station is in no way responsible for the safekeeping of your personal belongings while you attend class.

  • You understand that your teacher is a qualified and insured Pilates teacher.

  • You will tell the teacher of anything painful / unusual you experience in the class and between classes.

  • you will stop doing the exercise if you or your teacher thinks you need to or follow the alternatives your teacher gives you. You understand your teacher may offer you professional advice relating to your ability to exercise and your teacher may consider it unprofessional to continue to teach you if you do not wish to follow that advice.

  • You will keep your teacher updated on any changes in your medical condition.

  • You understand that all exercise carries a risk and you voluntarily participate in them.

  • If you are struggling with anything in your class, have any problems or concerns, do please let us know as soon as you can, and we will do our best to help.

  • We reserve the right to change the advertised teacher if the teacher is unavailable due to illness or unforeseen circumstances. No money will be refunded if the class teacher changes.

  • If there are not enough people booked into the class to run it for the term, we reserve the right to cancel the class. We will ensure you have a space in an alternative class.

 

Lost Property

 

We make all our venues as safe as we can, but your belongings are left in the studios at your own risk. We cannot be held responsible for anything lost or stolen.
If you think you have left something in any of the studios, do let us know and we will endeavour to find it for you.

Thank you for agreeing to our terms and conditions

Updated 06/04/2021